Frequently Asked Questions

Yes. A real person answers the phone day or night, weekends and holidays, never voicemail. A lot of companies advertise "24/7" and quietly roll to voicemail after 5. We actually pick up and dispatch.

Same day in most cases. We run technicians seven days a week and move the schedule for hot, urgent calls, so if your house is warm we treat it like it matters.

Within a few minutes. Our whole office watches incoming requests, so you are not sitting around for hours wondering if it went through.

If we cannot get you running tonight, we keep spot coolers on hand so you can sleep comfortably while we finish the job the next day. Nobody should have to sweat it out overnight.

Yes. We have answered our own phones since 2005. Real local people, not a call center and not an AI voice.

Call or text (561) 640-1000, or book online in under a minute and the office will call you back to confirm the details.

It depends on what is actually wrong, which is why we diagnose first and hand you a written repair quote before we touch anything. No surprise line items and no work you did not approve.

Yes. Estimates on new systems and replacements are always free.

There is one flat fee to have a technician properly diagnose the system, and you get a written repair quote before any work begins. We will go over it with you when you book so there are no surprises.

Always. We give you a repair quote at any system age, even on an old unit, so you can decide with real numbers instead of being pushed straight into a replacement.

Absolutely. If another company handed you a scary quote, we will test the system and tell you straight. We are AC mechanics, not AC salesmen.

Because the same symptom can be a cheap fix or a big one. Quoting blind is guessing. We diagnose on site, then give you a firm written price before any work starts.

Every time. We find the real cause first. Plenty of "you need a whole new system" situations turn out to be a capacitor or a contactor once someone actually tests the unit.

Every major brand, from Carrier and Trane to Rheem, Goodman, Lennox and Daikin, no matter who installed the system.

We will show you the numbers both ways and tell you straight. If a repair buys you real time, we will say so, even when it is the cheaper answer. We only push replacement when the math clearly favors it.

No. Our NATE-certified technicians repair to manufacturer spec, which is exactly what keeps a parts warranty valid.

Yes. We service every major brand regardless of who put the system in.

Always. Nationally, most new installs are not done to spec, which quietly voids the warranty. We install to spec, right-size the system with a load calculation, and stand behind the work.

Yes, on every install. A permit protects you, and skipping it is a red flag no matter how good the price sounds.

Yes. About 85% of older homes are ducted wrong for a modern system, so we evaluate the ducts before quoting. A new unit on bad ducts is a bad deal, and most companies never mention it.

We install the best and service the rest. We match the equipment to your home, budget, and comfort goals instead of pushing one box on everyone.

We focus on replacing and repairing systems in existing homes, not new construction.

Small things that add up: install to spec, permits pulled, copper drip pans instead of flimsy plastic, and a full ductwork evaluation. Who installs the box matters more than the box.

Once a year at minimum in Florida, ideally before cooling season. Our systems run nearly year round, so they wear faster than they would up north.

Yes. Most manufacturers require documented annual maintenance to honor the parts warranty, so a tune-up is cheap insurance on an expensive system.

No. You can book a one-time tune-up anytime. We offer maintenance plans if you would rather set it and forget it, with zero lock-in.

Weak capacitors, a low charge, dirty coils, drain problems, worn contacts. The stuff that turns into a 2 a.m. breakdown in August if nobody looks at it in the spring.

A lifetime warranty is available on qualifying systems. We will walk you through exactly what is covered when we quote your new system.

Ask us. It is offered on qualifying systems, and we will spell out the details up front so there are no surprises down the road.

Yes. Florida State Certified AC Contractor, license CAC1822395, fully insured.

Yes. We offer 0% financing for up to 60 months for qualified buyers, so a new system does not have to be paid all at once.

We work with about ten different lenders to find you the best rate, with approvals available across a wide range of credit. It is worth applying even if you are not sure.

Yes, we offer PACE financing. Ask us and we will go over your options.

Financing is geared toward new systems and larger jobs. We will go over exactly what you qualify for when we give you your quote.

Palm Beach County and the Treasure Coast: West Palm Beach, Jupiter, Palm Beach Gardens, Delray Beach, Boca Raton, down through Port St. Lucie, Fort Pierce and Stuart, plus the Coral Springs and Parkland corner of Broward.

We run two dispatch bases: our West Palm Beach headquarters and a Port St. Lucie location serving the Tradition area and the Treasure Coast.

Yes, locally owned and operated. A lot of the AC companies around here are owned by private equity now. We are not. When you call Kyzar, you get Kyzar.

Yes. Our techs are background-checked, drug-tested, in uniform, and wear booties in your home. You will know exactly who is coming.

Since 2005, serving South Florida homeowners.

Yes, our technicians are NATE certified, the industry's gold standard for HVAC knowledge and diagnostics.

Yes. In our climate a heat pump is mostly a cooling system, and we install and service them like any other central system.

Yes. We handle commercial AC for offices, apartment buildings, and HOA common areas.

Because moving air and cooling air are not the same thing. The blower can push plenty of air while a thermostat, outdoor unit, frozen coil, or refrigerant problem keeps the system from actually removing heat. It takes testing to know which.

Running is not the same as cooling. The thermostat, blower, airflow, outdoor fan, compressor, or refrigerant circuit can each break the cycle while the system still hums along.

Your AC makes condensation normally, but it should drain away through the drain line. Pooling water usually means a clogged drain, a cracked pan, or a coil that froze and thawed. Catch it before it reaches drywall or floors.

Usually low airflow, from a dirty filter or a weak blower, or a refrigerant problem. Turn cooling off, set the fan to on, and let it thaw before running it again.

No. Refrigerant, what a lot of people still call Freon, is not fuel. If you are low, you have a leak or the charge was wrong to begin with, and topping it off without finding the leak just delays the same problem.

Different sounds point different directions: buzzing often means an electrical part, rattling means something loose, and banging can mean a serious mechanical issue. A new noise paired with a performance change is worth a look.

Musty usually means moisture lingering in the drain or on the coil. A burning smell means something electrical, so turn it off and call. A sour smell often means buildup on the coil or in the air path.

That pattern is called short cycling. It can come from a thermostat issue, restricted airflow, a refrigerant problem, or an oversized system, and it wears the equipment out faster while leaving the house humid.

A system that is low on charge, dirty, or leaking cooled air into the attic runs longer to do the same work. If your runtime jumped without a heat wave to explain it, something is usually off.

Usually air distribution rather than total failure: duct leakage, a blocked or closed vent, poor return air, or heavy sun load. We can tell you whether it is the ducts, the airflow, or the equipment.

Check it monthly and replace it when it looks loaded with dust. A clogged filter chokes airflow, raises your bill, and can even freeze the coil.

If it is frozen, leaking near electrical parts, tripping the breaker, or smells like burning, shut it off and call. Running through those makes the damage worse and the repair harder.