Text messaging data: Kyzar Air Conditioning does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our services. All text-messaging originator opt-in data is kept strictly confidential.
This Privacy Policy explains how Kyzar Air Conditioning of South Florida LLC ("we," "us," or "our") collects, uses, shares, and protects your information when you use our website at kyzarairconditioning.com, call or text us, book a service, or request a quote.
1. Information We Collect
Personal information:
- Name, email address, phone number, and service address
- Details about your home, equipment, and the service you're requesting
- Payment information when you make a purchase or approve work
- Opt-in records and timestamps for every communication channel (SMS, email, phone)
Non-personal information:
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
2. How We Use Your Information
- Scheduling, dispatching, and performing the AC service you request
- Calling, texting, or emailing you about your inquiry, appointment, or quote
- Processing payments and maintaining service history
- Improving our website, service, and customer experience
- Security and fraud prevention
- Maintaining records of your communication preferences and consent
3. SMS Text Messaging & Consent
If you provide your phone number and opt in, we may send text messages related to your service, such as appointment confirmations, reminders, dispatch updates, and customer-support replies.
Opt-in & consent
- You will only receive texts if you have explicitly opted in.
- We keep timestamped records of every opt-in.
- We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
Opt-out
- Reply STOP to unsubscribe at any time; reply HELP for help.
- You'll get one final confirmation, then no further messages unless you opt back in.
- Opt-out requests are processed immediately.
Frequency & rates
- Message frequency may vary based on your service and interactions with us.
- Message & data rates may apply.
- Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share it with:
- Service providers who help us operate (e.g. payment processing, scheduling, and messaging providers), all contractually bound to keep it confidential and secure.
- Legal authorities when required by law, legal process, or to protect our rights.
- A successor entity in the event of a merger, acquisition, or sale of assets, under the terms of this policy.
All of the above categories exclude text-messaging originator opt-in data and consent; that information is not shared with any third parties other than the aggregators and providers that deliver the messages you consented to receive.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information: data is transmitted over encrypted HTTPS, access is limited to team members and reputable service providers who need it, and we review our practices regularly. No method of transmission or storage is completely secure, so while we strive to protect your information, we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember your preferences, and improve the website. You can control cookies through your browser settings; disabling them may limit some features.
7. Your Rights & Choices
- Access, update, or delete your personal information
- Unsubscribe from marketing emails via the "unsubscribe" link
- Opt out of SMS by replying STOP
- Withdraw consent at any time for future communications
To exercise any of these, contact us using the details below.
8. Changes to This Policy
We may update this policy from time to time. The latest version is always posted here with its effective date.
9. Contact Us
Kyzar Air Conditioning of South Florida LLC
2636 Old Okeechobee Road, West Palm Beach, FL 33409
Phone: (561) 640-1000
Email: info@kyzarairconditioning.com
Website: kyzarairconditioning.com
By using our website and services, you consent to this Privacy Policy.